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FREQUENTLY ASKED QUESTIONS

Delivery

How much is delivery?

Standard Delivery is free for orders $150 and over. 

For orders under $150, postage & handling is $9.95.

For more information, please visit our Shipping & Returns page.

How long does delivery take?

Standard delivery - Approximately 3 - 7 Business days.

Express delivery - Approximately 1 - 3 Business days.

When will my order be dispatched?

We dispatch our online orders between 1-3 Business days. You will receive a confirmation email with tracking details once your order has been processed.

Where is my order?

We aim to get your parcels delivered to you as soon as possible however, there may be delays with Australia Post during peak periods. Please keep an eye out on your delivery using the tracking number we have provided you in your confirmation email. 

Cancellation

Can I cancel my order?

Orders cannot be cancelled once its placed.

Products

How do I find out if an item will be restocked?

Please reach out to our customer service team by filling out the contact form.

How do I know when your latest arrivals are in store and online?

Follow us on Instagram where we share the latest news and products. 

Can I return or exchange my online order in store?

Unfortunately items purchased online cannot be returned in store. Please see our Shipping & Returns page for a guide on how to return your item/s.

Click & Collect

Do you charge for Click & Collect?

Click & Collect is free! For more information, please visit our Shipping & Returns page.

Is Click and Collect available at all stores?

Click & Collect is only currently available at selected Urban Equipment stores.

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